A Unified Communications, Teams / Skype for Business / Web Conferencing, engineer to work as part of a distributed Real Time Communications Engineering team committed to delivering a modern, effective and fast developing Unified Communications service.
The core of the UC service is Microsoft Skype for Business, with a move to Microsoft Teams underway. These services are integrated into UBS Enterprise Voice & Video (Avaya & Cisco), Compliance services (Actiance Vantage), and the usual Provisioning, Management and Monitoring tools expected in any Global service environment. Endpoints include standard desktop / BYOD, Thin / VDI (Citrix HDX) and Mobile.
In addition there are 2 externally hosted Web Conferencing services, Webex & Zoom, available to users who need to engage with external parties and using Skype or Teams does not effectively cover the use case.
The role requires SME level technical knowledge in Microsoft UC technology, with experience of designing, documenting, building and certifying solutions in a large global organisation. In addition experience of certifying and deploying external Web Conferencing services such as Webex and Zoom would be of benefit, as would experience with enterprise Voice & Video. The ability to develop tools and processes to integrate and augment UC services into the working environment is essential.
The role is primarily Engineering but also requires a level of Operational L3 support, augmenting the ability of the service operations team in diagnosing and fixing problems.
The individual should be passionate about IT, be able to work effectively independently and as part of a wider distributed team
The role of the UC Engineer involves interpreting business, security and regulatory requirements and designing solutions to meet those requirements. This will include sustaining and developing the current products and ensuring the solutions offered are the best of breed and most appropriate for UBS. Liaising with vendors, business users, IT support staff and UBS security/risk officers is part of the role. Internal teams require comprehensive, clear and concise documentation regarding all aspects of each solution. Administrative processes associated with installing and maintaining solutions must be carefully adhered to and automated with scripts where possible. There is also a requirement to keep various inventory systems up-to-date to help track risk issues, service gaps and process evidence for regulatory purposes.
A high degree of self-sufficiency is expected and consequently a level of technical knowledge that enables that.Third-line support/consultancy is required in the event of escalations from UBS IT support teams. Training of IT support staff is required when handing over new solutions for implementation.
There will be opportunities to influence the strategic roadmap of UC services, attending meetings with both vendors and business representatives, discussing functionality and providing guidance and feedback.
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