Praca: Customer Care Specialist with Dutch

• Respond to and resolve a wide variety of consumer queries by phone and e-mail; 
• Provide friendly and efficient customer service support in Dutch language;
• Advice and inform customers regarding clients products and services;
• Identify, research, and resolve product issues and queries concerning part/product replacement and execute the solution in line with local procedures;
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied;
• Proactively provide support and assistance to colleagues and work together as a team.

The candidate:

• Has excellent command of spoken and written the Dutch language - at least level C1;
• Has a good command of the English language (minimum  level B2) - for training purposes and working with systems;
• Experience in a customer-facing role is a plus;
• Can adapt quickly to changes in products, process, and technology;
• Has proven track record of excellent attendance and time-keeping;
• Has good computer literacy.

Foundever Bulgaria offers you:

• Social package including additional healthcare insurance, gift vouchers, sport card discounts;
• To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
• Monday-Sunday, Two days Off;
• Opportunities for a long-term professional career;
• Entitlement to company internal training and development accordingly global standards.